Best Kayako Alternatives in 2026

The enterprise helpdesk that charges $55-169 per agent — then doubles your bill with $50/agent add-ons for AI, Copilot, QA, and WFM. Users say cancelling is worse than Comcast.

The SMB live chat with Lyro AI that auto-resolves 67% of queries in 47+ languages. Setup takes 10 minutes — but the free tier is a trap, real costs run 2-3x the base price, and Lyro cant run alongside chatbot Flows.

The human-centric helpdesk that switched to contact-based pricing. Clean UX, 15-minute setup, B-Corp ethics — and AI Answers at $0.75 per resolution that can only read your docs, not actually do anything.

LiveAgent provides an all-in-one customer service platform with live chat, ticketing, and call center features. It targets businesses needing comprehensive support. Its key differentiator is consolidating multiple communication channels into a unified interface.

The AI-first customer service platform charging $0.99 per resolution. Fin AI handles 45+ languages and can process refunds autonomously — but users report bills jumping from $4K to $9K overnight.

The conversational marketing platform that got absorbed by Salesloft and sunset in March 2026. Fastlane cut speed-to-lead to under 2 minutes — but pricing starts at $30K/year and an OAuth breach compromised 700+ organizations.

The SMB helpdesk with a genuine free tier and 94% positive reviews — until updates break things and AI sessions expire monthly with auto-recharge charges you didnt expect.